The SPCA is authorised under the Animal Welfare Act 1999 to protect all animals from abuse, neglect and abandonment. We are the only charity with the legal powers to help animals in need and bring animal offenders to justice. However, our legal powers are limited and some situations that may appear distressing are actually not against the law. We can only investigate and take action in those cases where people have breached the Act.
If your report relates to stray, roaming or barking dogs, these complaints are managed by your local City Council Animal Control section under the Dog Control Act 1996. To contact Wellington City Council, please call (04) 499 4444.
We investigate a wide variety of complaints involving many types of animals. The most common are in relation to the failure to provide adequate food, water, veterinary treatment or shelter. The Animal Welfare Act 1999 defines physical, health and behavioural needs of animals and the SPCA investigates breaches of these needs:
Physical health and behavioural needs:
INFORMATION WE REQUIRE TO INVESTIGATE
Our Inspectors require reasonable grounds to suspect that an animal cruelty offence has been committed. It is essential you provide contact details so they can confirm the facts and gather more information. Your contact details remain strictly confidential and are protected in accordance with the Privacy Act 1993. It would be helpful if you could also gather the following information before calling us:
Last year we received thousands of calls and responded to over 4,000 requests / incidents. Due to the high number of calls for help we must prioritise cases based on urgency and seriousness. When you call us we will ask you a series of questions because this helps us understand the situation the animal is in and determine the level of risk. We cannot always respond as quickly as we’d like to, so please be patient and if the situation is worsening then please call us again and tell us.