Report Cruelty

SPCA Inspectors work on the front line 7 days a week, 365 days a year, rescuing animals that have been in an accident, abused or abandoned. Last year we attended over 2,750 emergencies and investigated over 1,078 animal complaints across the Wellington region.
We investigate complaints between Wellington and Otaki, Lower Hutt, Upper Hutt and the Wairarapa. Outside of these regions, please contact your local SPCA.
ALL CRUELTY REPORTS SHOULD BE MADE BY PHONE. PLEASE CALL 0800 INSPECTOR (0800 467 732).

 

RESTRICTED LEGAL POWERS

The SPCA is authorised under the Animal Welfare Act 1999 to protect all animals from abuse, neglect and abandonment. We are the only charity with the legal powers to help animals in need and bring animal offenders to justice. However, our legal powers are limited and some situations that may appear distressing are actually not against the law. We can only investigate and take action in those cases where people have breached the Act. 

STRAY DOGS AND BARKING

If your report relates to stray, roaming or barking dogs, these complaints are managed by your local City Council Animal Control section under the Dog Control Act 1996. To contact Wellington City Council, please call (04) 499 4444.

WHAT COMPLAINTS DO THE SPCA INVESTIGATE?

We investigate a wide variety of complaints involving many types of animals. The most common are in relation to the failure to provide adequate food, water, veterinary treatment or shelter. The Animal Welfare Act 1999 defines physical, health and behavioural needs of animals and the SPCA investigates breaches of these needs:

Physical health and behavioural needs:

  1. Proper and sufficient food and water.
  2. Adequate shelter.
  3. Opportunity to display normal patterns of behaviour.
  4. Physical handling in a manner which minimises the likelihood of unreasonable and unnecessary pain or distress.
  5. Protection from, and rapid diagnosis of, any significant injury or disease.

INFORMATION WE REQUIRE TO INVESTIGATE

Our Inspectors require reasonable grounds to suspect that an animal cruelty offence has been committed. It is essential you provide contact details so they can confirm the facts and gather more information. Your contact details remain strictly confidential and are protected in accordance with the Privacy Act 1993. It would be helpful if you could also gather the following information before calling us:

  1. Description of the animal(s) involved.
  2. Details of the condition of the animal and why you believe there has been cruelty or neglect.
  3. Precise address / description of where the animal(s) are.
  4. Name and address of the person you believe may be responsible for the cruelty and neglect.
  5. Name, address and contact details of any other witnesses who may be able to help.

PRIORITIES AND LIMITED RESOURCES

Last year we received thousands of calls and responded to over 4,000 requests / incidents. Due to the high number of calls for help we must prioritise cases based on urgency and seriousness. When you call us we will ask you a series of questions because this helps us understand the situation the animal is in and determine the level of risk. We cannot always respond as quickly as we’d like to, so please be patient and if the situation is worsening then please call us again and tell us.

All cruelty reports should be made by phone. Call 0800 INSPECTOR (0800 467 732).

Animal care

Learn about caring for your pet as well as legal minimum standards for care.